FAQs
Frequently asked questions
Answers to the questions we hear most about AMRs, AGVs, autonomous forklifts, integration, safety and projects.
Getting started & ROI
Where should we start if we want to automate material movement?
Start with one repeatable movement that costs you time, labour or safety risk today — for example pallets from the end of a line to the warehouse. We study the load, route, demand and handoffs, then recommend a practical first step that can grow into a wider deployment.
Can robots be added to an existing factory or warehouse?
Yes. Most projects are in running facilities. We check floor condition, aisle widths, doors, lifts, Wi-Fi coverage, charging locations and shared traffic, and plan the installation in phases to keep disruption low.
How do you estimate the return on investment?
We use your own baseline — labour hours, travel distance, waiting time, damage and downtime — and compare it with the proposed system. We avoid generic payback figures until we have understood your process.
Where are you located and which cities do you serve?
Our engineering team is based in Ambattur, Chennai, and we support projects across India, including Bengaluru, Hyderabad, Pune, Mumbai and Ahmedabad.
Choosing robots
Which is better for our facility: an AGV or an AMR?
AGVs follow fixed guidance and suit stable, repetitive routes. AMRs plan their own paths from a map and suit layouts that change or are shared with people and forklifts. The right choice depends on your route pattern, load, traffic and how often the layout changes — we will show you the trade-offs for your site.
What is the difference between an AMR, an AGV and an autonomous forklift?
An AGV follows fixed guidance on repeatable routes. An AMR navigates from a map and can re-plan around obstacles. An autonomous forklift is a mobile robot that also lifts — it picks pallets from the floor, racks or stacks. Many sites combine them.
How do you choose the right robot family?
We start with the load (carrier, mass, dimensions, stability), the movement (floor transfer, stacking, towing, conveyor handoff), the route and traffic, and the systems involved. The robot family follows from those facts.
Do you publish fixed specifications and prices?
No. Capacities and lift heights depend on the approved configuration, load centre, mast and attachments, so we confirm them against your application. Proposals are prepared after we understand the requirement.
Can one fleet include different robot types?
Often yes. A shared fleet manager can coordinate different vehicle types, but interfaces, traffic rules and charging must be designed for the mix.
Integration & systems
Do your robots connect with our WMS, ERP, MES or PLCs?
They can. We define who creates each task, how the robot receives it, which signals confirm a pick-up or drop, and how exceptions are handled — then test those interfaces before go-live. We do not promise "plug-and-play"; we engineer and test the connection.
Do your robots work with our WMS or ERP?
Yes, when the interface is defined. We agree which system creates tasks, how priorities are set, which status messages come back and how exceptions are handled — then test the interface with representative tasks before go-live.
Can AMRs open doors and use lifts?
They can, using an agreed door or lift interface (typically I/O or a network controller). Safety, fire-mode behaviour and manual override must be defined with the building or lift supplier.
What happens when something goes wrong?
Every interface needs an exception path: blocked route, destination unavailable, failed handshake, low battery or emergency stop. We define how each is detected, displayed and recovered as part of the design.
Who owns the integration work?
Responsibilities are written down in the project: what Synergy Robotix configures, what your IT or controls team provides, and what third-party suppliers deliver. Clear ownership avoids gaps at handover.
Safety
Can robots work safely around our people?
Mobile robots are designed with safety scanners, speed and field control, emergency stops and warning signals. Safe operation also depends on your site: crossings, shared aisles, visibility and procedures are reviewed together with your safety team before go-live.
Who is responsible for safety on site?
Safety is shared. The robot supplier provides equipment with its safety functions and documentation; the site defines zones, crossings, procedures and training; and the installed system is validated together before handover.
Do robots stop for people and forklifts?
Mobile robots use safety scanners and speed fields to slow down and stop for obstacles in their path. Route design still matters: crossings, blind corners and mixed traffic areas are reviewed and, where needed, given signs, mirrors, lights or separate lanes.
Working with Synergy Robotix
What should I include in my enquiry?
A short description of what you want to move, the approximate load (type, size and mass), where it starts and ends, how often it moves and any systems it must connect to. Photos or a simple layout help a lot — you can attach one file to the form.
Will a salesperson call me?
Your enquiry is read by our engineering team. We reply personally, usually with a few clarifying questions or a suggestion for a short call or site visit.
Do you visit sites outside Chennai?
Yes. We support projects across India. For larger or more complex applications, a site visit is usually the best next step.
Is my information kept confidential?
Yes. We use your details only to respond to your enquiry and do not sell or share them for marketing. Drawings and layouts you send are handled privately.
Where is Synergy Robotix based?
Our office is at Plot 101, 102 & 103, TASS Industrial Estate, Ambattur, Chennai 600098. We support projects across India.
What does Synergy Robotix do?
We design and integrate autonomous mobile robots, autonomous forklifts, AGVs, UGVs and industrial robot cells for material handling and production — from site survey and engineering to commissioning and handover.
Let us engineer the right fit
Did not find your answer?
Ask us directly — an engineer will reply.